Overview
We appreciate you choosing our store. Since our catalog consists entirely of digital goods, this policy explains exactly when a refund is possible and when it isn’t — please review it before you buy.
NATURE OF OUR PRODUCTS
Everything we sell is delivered digitally. Because digital files can be accessed and copied instantly, we generally cannot accept returns or issue refunds once you’ve received your download — except in the specific situations outlined below.
Refunds
- Technical Problems: If a file won’t open, is corrupted, or doesn’t work as advertised, let us know within 7 days of your purchase date. Our team will look into the problem, and if we’re unable to fix it, you’ll receive a full refund.
- Delivery Failure: If your download link or product access doesn’t arrive within 24 hours of your payment going through, reach out to us. We’ll either get you access or refund your purchase if the delivery issue can’t be sorted out.
When Refunds Do Not Apply
- Simply Changed Your Mind: Buyer’s remorse alone doesn’t qualify for a refund.
- Compatibility or User Error: If the product functions correctly as described but doesn’t work with your particular setup, or the issue stems from how it was used, a refund won’t be issued.
- License Violations: Products used in ways that breach our license terms are not eligible for any refund.
How to Request a Refund
Email our support team at [insert contact details] with your order number, a description of the problem, and any supporting evidence (screenshots, error messages, etc.). Our team typically responds within 2–3 business days of receiving your request.
Processing Timeline
Once a refund is approved, expect it to be processed within 7–10 business days. Actual arrival in your account may take a bit longer depending on your bank or payment provider.
Need help?
Questions about a refund or product issue? Contact us at contact details — we’re here to make things right.